Privacy Policy
1. Scope
This Privacy Policy explains how Is This Rental Real? (“we,” “us,” or “our”) handles personal information when you visit isthisrentalreal.com, purchase a Rental Risk Review, submit rental details or files, contact us, or otherwise use our services.
2. Information we collect
Information you provide
- Contact information, such as your name and email address.
- Rental-review information, such as a property address, listing link, advertised rent and fees, requested payment method, advertiser contact information, and your questions or concerns.
- Files and communications you choose to submit, including listing images, screenshots, messages, documents, and other supporting material.
- Messages submitted through the contact form or sent to our support email.
Payment information
Payments are processed by Stripe. We receive transaction details such as payment status, amount, date, and information needed to connect a purchase with a review. We do not receive or store your full card number through our website.
Information collected automatically
Our hosting provider and embedded service providers may receive technical information such as your IP address, browser type, device information, pages requested, timestamps, referring page, and security or diagnostic logs. Meta Pixel helps us measure visits and actions taken after an advertisement. Meta and Jotform may use cookies or similar technologies when their services are used or displayed.
3. How we use information
- Provide and deliver the Rental Risk Review you purchase.
- Research the submitted listing, property, advertiser, and risk indicators.
- Communicate with you, request missing details, and send your report.
- Process and document payments and respond to billing questions.
- Operate, secure, troubleshoot, and improve the service.
- Prevent misuse, enforce our Terms, and comply with law.
We do not sell your personal information or use customer submissions for targeted advertising.
4. When we share information
We may share information with service providers that help us operate the service, including:
- Stripe, for payment processing and fraud prevention.
- Jotform, for contact and rental-review intake forms and submitted files.
- Meta, to measure advertising performance and website activity through Meta Pixel.
- Website hosting, email, storage, security, and other operational providers.
These providers handle information under their own terms and privacy practices. We may also disclose information when required by law, to respond to valid legal process, to protect rights or safety, or in connection with a business transfer. We do not contact a landlord, advertiser, property manager, or other third party on your behalf unless we tell you and you authorize it.
5. Retention and security
We keep personal information only as long as reasonably needed to provide the review, maintain business and payment records, resolve disputes, protect the service, and meet legal obligations. Retention may vary by record type and by the settings of our service providers.
We use reasonable administrative, technical, and organizational safeguards. No website, email, or storage system can be guaranteed completely secure. Do not submit information we do not request.
6. Your choices and privacy requests
You may ask to access, correct, or delete personal information we hold about you. Depending on where you live, you may have additional rights, including the right to receive a copy, limit certain uses, or appeal a privacy decision. We may need to verify your identity before acting on a request, and legal exceptions may apply.
Submit requests to support@isthisrentalreal.com. We will not discriminate against you for exercising an applicable privacy right.
7. Children’s privacy
The service is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information.
8. Third-party services and links
Our site links to or embeds services operated by others, including Stripe and Jotform. Their privacy policies govern information they collect directly. We encourage you to review those policies before using their services.
9. Changes to this policy
We may update this Privacy Policy as the service changes. We will post the revised policy on this page and update the effective date. Material changes may also be communicated by another reasonable method.
10. Contact us
For privacy questions or requests, email support@isthisrentalreal.com or use our contact form.